Work done for a platform that lets small e-commerce business owners to manage their product returns and refunds.

 

One problem that small businesses face is conducting product return and refund, especially in the e-commerce industry, where the return rate is between 30-40% of all purchases.
 

WORK DONE:​

• Created a process flow and user cases to map different user journeys.

• Created simple yet visually appealing designs based on research data. 

•  Created wireframes and high fidelity mockups.